Hotel Mercante

Location and cleanliness

Walking distance to Calle Crisologo

Unwelcoming front desk and lots of upkeep in their rooms. Shower doesnt't get hot. Breakfast buffet repeated over and over everyday. Not much of parking lot.Funny smells of my room.

Location and staff

Bed is not comfy

Excellent location! Next to Calle Crisologo. Across a grocery store. Walking distance to the plaza. Excellent staff. Wonderful breakfast. 2nd time staying here and would stay here again!

Staff were very accommodating and the location is perfect.

While a kettle and cups provided there was no tea or coffee which is standard in most hotels . Our room did not have any windows and that felt a bit odd. The breakfast did not accommodate westerners . A slow cooking device to toast bread rather than a toaster, no knives, and only one almost empty container of jam. I mention these things as they are easy to improve upon.

Convenient and friendly staff

Room was quite small. Parking needs to be more organized

Good location.

No soap in bathroom; make up.room should be mandatory every day unless guest puts up the DND sign. Suggestion: Can put soap dish in bathroom, or another platform near mirror to palcr toiletries.

This is very near to most locations we visited around Vigan City. The place is clean. Right for the price with hearty breakfast.

It is only a few meters from Crisologo St. The staff are very helpful especially Seb and the rest of the front desk people. The airconditioning is excellent. Over all, a good place to stay in Vigan.

Only very limited secured parking space (4). Somebody forcefully unfolded my electronically controlled side mirror when I parked it on my 2nd night of stay on the unsecured side of the hotel. The breakfast can be improved. Sunny side up eggs should be offered instead of just scrambled eggs.

Hotel in great location, perfect for touring Vigan. Fun artsy decor and nice staff.

Parking is a challenge and wifi not reliable. Breakfast should include some fruits and tea or hot chocolate besides coffee.

Love the location as it is really close to the historic Calle Crisologo, even though it's close to the infamous street the hotel was still peaceful and quiet. Loved the free flowing coffee and iced tea. The breakfast buffet was alright.

The wooden carpeted flooring in our room was a bit squeaky but tolerable.

Hotel is very close to the tourist spots. It is clean and staff are very accommodating.

Nice hotel in center of town. Easy to walk to everything. Plenty of restaurants and shops. Good for a few days.Very nice staff.

We booked for 3D/2N, the hotel is clean enough and it’s near to Calle Crisologo you can explore by walking. It was a breeze to request for our in-house nail services too.

Though staff were friendly, they were not really very helpful with our needs. Before I even booked for the hotel, I messaged the property if they have a microwave and fridge available to be used since we have a toddler travelling with us. One staff replied and confirmed they are available for customer use, but when we were there, the same staff who replied to my query refused to heat up my baby’s food and just apologized. I requested for a face towel and an extra pillow but just told me no extra pillow case available and they don’t have any face towel at the hotel. My sister requested to clean the kettle in their room because it has a coffee stain in it. After the staff cleaned it for her, the coffee stain was still there, so my sister was the one who cleaned the kettle and was able to remove the stain.

Staff. Location. Food. Safety.

The location of the property is ok since it is near Calle Crisologo and the area. The breakfast is also ok although I would want to suggest that there should also be dessert included in the breakfast buffet. The hotel has a very welcoming ambiance, the staff are courteous and are very helpful. They even helped us with the parking slot for our vehicle since we stayed for three nights. Then they also inspected the rooms making sure that we never left anything valuable.

May be the hotel staff just forgot to leave us toothpaste and toothbrush in our room but the other rooms of my travel companions had kits in their room BUT this is just minor issue.

- very clean and homey- nice decor, especially since it's the Christmas Holidays; conveniently near tourist spots - very efficient and friendly staff - will definitely check in again in the future ?

The uniqueness, very good location, the best staff!

The offsite parking… fortunately your staff are so helpful and so nice to interact with that it lessens the negative impacts.

Convenient and the staff are nice

The bed is a bit hard and the food in the restaurant are all sweet ( sweet pakbet, sweet adobo)

The rooms were clean & comfortable. I like the complimentary coffee & iced tea at the lobby. The breakfast buffet was great. The staff were friendly & responsive to our requests.